Haibaj Privacy Policy — Your Data, Our Responsibility

Welcome to Haibaj. By using the haibaj.app website or application, you are considered to have agreed to this Privacy Policy. This policy applies to all services on the Haibaj platform — including the website, mobile app, Live Casino, Sports Betting, and all related services.

We believe your data belongs to you. Haibaj's privacy policy is built around international data protection standards. In everything we do with your data, we are committed to fairness, transparency, and security.

If you have any questions about this privacy policy, please reach out to our data protection team: privacy@haibaj.app

Haibaj collects user information in several ways. A detailed breakdown is provided below:

We only collect the information that is genuinely necessary to provide our services. Collecting data beyond that goes against our policy. In addition to information you provide directly, some data is collected automatically — for example, through cookies and log files.

Haibaj uses your information for the following purposes:

• Account creation & management: For registration, login, and profile management.
• Payment Processing: To ensure secure deposits and withdrawals.
• Identity Verification: To complete age verification and the KYC process.
• Service Improvement: To analyze gameplay, platform performance, and user experience.
• Contact: To send important updates, promotional offers, and support messages.
• Fraud Prevention: To detect and block suspicious activity.
• Legal Compliance: To comply with anti-money laundering laws and regulatory requirements.
• Personalized Experience: To recommend games and offers tailored to your preferences.

Haibaj never sells your information to advertisers or third parties. You can opt out of marketing communications at any time.

Haibaj shares your information only in limited, specific circumstances. Below is an outline of when and with whom your data may be shared:

• Payment Providers: Approved payment gateway providers — including bKash, Nagad, Rocket, and banks — receive only the information necessary to complete a transaction.
• Identity Verification Services: Trusted third-party verification services are used for the KYC process.
• Legal Authorities: Information may be disclosed in compliance with applicable law when required by a court order or a legitimate request from a regulatory authority.
• Technology Partners: Technology service providers that support platform operations work under strict confidentiality agreements.

For international data transfers, we ensure that adequate data protection measures are in place in the destination country. Your data will not be sent to any country with inadequate safeguards.

Haibaj uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: Essential for maintaining login sessions and ensuring platform security. These cannot be disabled.
• Functional Cookies: Remembers your language preference and personal settings.
• Analytics Cookies: Helps analyze platform usage patterns to improve our services.
• Marketing Cookies: Used to show you relevant offers based on your interests.

You can disable non-essential cookies at any time through your browser settings, though some features may become limited as a result. When you first visit Haibaj, you'll be given the option to manage your cookie preferences.

Haibaj uses industry-leading technology to keep your data secure. Our security framework operates on multiple layers:

• 256-Bit SSL Encryption: All data transfers take place through encrypted channels.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Encrypted Database: All stored data is kept in encrypted form.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Access Control: Only authorized personnel can access the data they need.
• Real-Time Monitoring: Unusual activity is detected immediately through 24/7 system monitoring.

That said, no data transmission over the internet is 100% secure. Keeping your password confidential and avoiding logins on unfamiliar devices is your responsibility. If you notice any suspicious activity on your account, contact us immediately.

As a Haibaj user, you have several important rights regarding your personal data:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your information for certain purposes.
• Data Portability: You can request a copy of your information in a structured, machine-readable format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

To exercise these rights, email us at: privacy@haibaj.app — We will respond within 30 days. However, in certain cases, deletion may not be possible due to anti-money laundering laws or other legal obligations.

Haibaj retains your data only for as long as necessary — nothing more. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For as long as your account remains active, and generally up to 5 years after closure.
• Transaction Records: Minimum 5–7 years, in accordance with financial regulations.
• KYC Documents: Up to 5 years, as required by law.
• Communication Records: Up to 3 years for dispute resolution purposes.
• Cookies Data: From a few days up to 2 years, depending on the cookie type.

Once the retention period expires, data is securely deleted or anonymized.

Haibaj strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

• Age verification is mandatory at registration.
• If a user is found to be under 18, their account will be suspended immediately.
• Any collected data will be deleted promptly.
• If a parent or guardian reports unauthorized use by a minor, we will take prompt action.

Parents and guardians are advised to install parental control software on devices their children have access to.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Haibaj's data protection team is always ready to help.

• Email: privacy@haibaj.app
• General Support: support@haibaj.app
• Response Time: Typically within 2–3 business days.

If this Privacy Policy changes, we will notify you of any major updates via your registered email address and display the updated date on the website. The latest version of the policy will always be available at haibaj.app/privacy-policy.